To address the complaints of drivers on the passage of goods including empty trucks for inter-state movement, the government is utilising the control room of ministry of home affairs where officers of the Ministry of Road Transport and Highways (MoRTH) are also being deputed for this.
The control room number for the lockdown of the MHA 1930 is being made available for the benefit of drivers/transporters to lodge any complaint pertaining to the lockdown.
“In addition, NHAI helpline number 1033 is also available for national highway-related grievances. MORTH, NHAI, Transport departments of the states/UTs, transport associations will take the necessary steps to provide information to the drivers/transporters. The officials deputed from MORTH in the MHA control room will assist in complaint/ grievance resolution relating to the transport sector/drivers. The MoRTH officials would also compile the daily report on such complaints received.
It provides for redressal of complaints by drivers and transporters on the passage of goods carriers including empty trucks and inter-state movement of the driver/cleaner from their residence to and fro to the truck parking area.
This mechanism is expected to greatly address the issues of hurdles in the movement of goods across States/UTs during the lockdown announced to curb Covid-19 pandemic in India.
