Tech-enabled platform empowers businesses to onboard and dispatch their first shipment in under 10 minutes, with zero human intervention
DTDC Express Ltd., India’s leading homegrown multinational logistics firm, has introduced its new Self-Onboarding Platform- EDOT (Enterprise Digital Onboarding Technology), aimed atsimplifying and accelerating logistics access for India’s rapidly growing MSME and D2C ecosystem.
At a time when thousands of emerging businesses are scaling across digital commerce platforms, logistics continues to remain one of the most critical enablers of growth. However, for many MSMEs, startups, and D2C brands, getting started with organized logistics has traditionally involved lengthy documentation, multiple operational dependencies, and delayed activation timelines. DTDC’s Self-Onboarding Platform addresses this long-standing industry challenge by transforming the onboarding journey into a seamless, technology-led experience that allows businesses to register, complete KYC, integrate banking details, and begin shipping in under 10 minutes, without requiring any manual intervention.
By significantly reducing onboarding complexities, DTDC is enabling businesses to go to market faster, streamline fulfilment operations from day one, and access enterprise-grade logistics infrastructure with greater ease and agility.
The platform has already demonstrated strong market traction, with over 22,000 registrations and more than 5,000 businesses successfully self-onboarded.
Importantly, the adoption is not restricted to metropolitan cities alone. The platform has already reached over 2,200 pin codes across India, witnessing strong participation from Tier 2 and Tier 3 markets where access to organized, technology-enabled logistics solutions has historically remained fragmented or operationally challenging.
Commenting on this new development, Abhishek Chakraborty, CEO, DTDC, stated, “India’s MSME and D2C ecosystem is evolving at an unprecedented pace, and businesses today need speed, simplicity, and scalability to grow competitively. At DTDC, we recognized that onboarding into organized logistics should not be a complicated or time-consuming process. Through our Self-Onboarding Platform, we are leveraging technology to remove friction from the very first step of a business’s logistics journey. Our focus is to democratize access to reliable logistics infrastructure and empower entrepreneurs across India with a faster, simpler, and more growth-oriented shipping experience.”
The launch aligns with DTDC’s broader technology transformation strategy focused on reimagining customer experience through automation, AI-led support systems, and self-serve digital capabilities.
As part of this vision, DTDC recently introduced DIVA (DTDC Interactive Voice Assistant), an AI-powered multilingual chatbot that currently handles over 150,000 shipment queries every month across 17+ regional languages. With an autonomous resolution rate of 82%, DIVA is helping customers receive faster and more contextual query resolution while reducing dependency on manual support systems.
Together, the Self-Onboarding Platform and DIVA underscore DTDC’s commitment to building a smarter, more accessible, and digitally empowered logistics ecosystem for businesses across India.
Backed by over 35 years of logistics expertise and one of the country’s most extensive distribution networks, DTDC continues to strengthen its position as a technology-first logistics partner, enabling businesses from first-time entrepreneurs to high-growth digital brands to scale with greater speed, efficiency, and confidence.
